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Casual Rate. If you are not on a support plan our casual rate is $140 (GST inc) per hour and a minimum of an hour. Charged in 15 minute increments thereafter.
If you are on a support plan, time required in addition to your support hours is at $110 (GST inc) per hour. Support plans are in effect a retainer so that we know you're a permanent customer who will require regular assistance and so to keep information about your website on hand.
Monthly Support Plans
Support plans ensure that your website is kept up to date and that we can provide training and content changes on a regular basis.
* We also include hosting for clients on support plans.
* Support is billed via Ezypay automatic payment system.
* Rollover is only available on 12 months plans.
* Support is in addition to standard website hosting support which covers email etc. that is included with hosting.
Monthly Support Plan Comparison Table
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Factor
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$69
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$99
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$199
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$375
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Labour hours
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½
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1
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2
|
4
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Pool Size
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3 months
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3 months
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3 months
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6 months
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Hosting Account
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Basic
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Small
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Medium
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Large
|
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Tickets / month
|
2
|
4
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8
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16
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We Suggest
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Select a Plan
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Hosting Plans (Included free with support of same level)
|
Factor
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Basic
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Small
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Medium
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Large
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Email
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Forwarder
(virtual email)
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1 pop
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Unlimited
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Unlimited
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Space
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100M
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200M
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500M
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1G
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Bandwidth
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500M
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1G
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2G
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5G
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Dedicated IP
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X
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X
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X
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√
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MX Record
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X
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X
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X
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Further Explaination:
Pooling / Rollover
Pooling of labour hours varies per support plan – the higher the plan the larger the period allowed in the pool.
“Tickets” are not pooled. (Tickets are individual work requests.)
Response Time
Normal response time is 48 hours for initial reaction with 7 day turn around. Faster response time subject to negotiation.
Outages
If you need a fast response to outages then we need to discuss monitoring requirements and response times required.
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eBiz Consultant Extraordinaire
